Privacy Policy
Information We Collect
Running a mobile app testing service means we inevitably handle different types of information. We're transparent about what we collect and why we need it.
Business Information You Provide
When you reach out to us or engage our services, we collect basic business details like your company name, contact information, and project requirements. This includes email addresses, phone numbers, and any technical specifications you share about your mobile applications.
Technical Data from Testing
During our testing process, we access application logs, performance metrics, user interface screenshots, and crash reports. We also collect device information, operating system details, and network connectivity data that's essential for comprehensive mobile app validation.
- Contact details and business information you submit through our website or directly to our team
- Project files, application builds, and testing specifications you provide
- Communication records from emails, calls, and meetings about your projects
- Technical logs and performance data generated during testing procedures
- Payment information processed through secure third-party providers
How We Use Your Information
Every piece of information we collect serves a specific purpose in delivering quality mobile app testing services. We don't use your data for anything beyond what's necessary for our business relationship.
Primary Uses: We use your information to perform testing services, communicate about projects, process payments, and improve our testing methodologies. We also use aggregated, non-identifiable data to enhance our service offerings and understand industry trends.
We might analyze testing patterns across multiple projects to identify common mobile app issues, but this analysis never includes client-specific details or identifiable information. When we develop new testing procedures, we base improvements on collective insights rather than individual client data.
Taiwan Privacy Law Compliance
Operating in Taiwan, we comply with the Personal Data Protection Act (PDPA) and related regulations. This means we follow strict guidelines about data collection, processing, and storage that are specifically designed to protect individuals and businesses in Taiwan. We maintain documentation of our data practices and ensure all team members understand their obligations under Taiwan privacy law.
Data Sharing and Disclosure
We're selective about data sharing. Your project information stays within DevNetixa unless we have a legitimate business reason to share it, and even then, we maintain strict controls.
Service Providers
We work with carefully vetted third-party services for specific functions like cloud storage, payment processing, and communication tools. These providers only receive the minimum data necessary to perform their specific functions and are contractually bound to protect your information.
Legal Requirements
We may disclose information when required by Taiwan law, court orders, or government regulations. In such cases, we'll notify you unless legally prohibited from doing so and will limit disclosure to only what's legally required.
- Trusted technology partners who help us deliver testing services
- Payment processors for handling invoices and transactions
- Cloud storage providers where we securely store project data
- Legal authorities when required by Taiwan law or valid legal process
Your Rights and Control
You have significant control over your personal and business data. We believe these rights should be easy to exercise, not buried in bureaucratic processes.
Access Your Data
Request a complete copy of the information we have about you or your business. We'll provide this in a readable format within 30 days.
Correct Information
If any details we have are wrong or outdated, let us know and we'll fix them promptly. This includes contact information and project specifications.
Delete Your Data
Ask us to remove your information from our systems. We'll comply unless we need to keep certain records for legal or business reasons.
Limit Processing
Request that we stop using your data for specific purposes while still maintaining our business relationship.
Data Portability
Get your data in a format that makes it easy to transfer to another service provider if you choose to work elsewhere.
Object to Processing
Tell us if you disagree with how we're using your information, and we'll review our practices and make changes where appropriate.
To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We aim to respond to all requests within two weeks, though complex requests might take up to 30 days.
Security Measures
Protecting your data isn't just about having the right technology – it's about creating a security-conscious culture throughout our organization.
Technical Protections
- Encrypted data transmission using industry-standard TLS protocols
- Secure cloud storage with regular backup procedures and access monitoring
- Multi-factor authentication for all team member accounts
- Regular security audits and vulnerability assessments
- Firewall protection and intrusion detection systems
Organizational Safeguards
- Privacy training for all team members handling client data
- Strict access controls ensuring people only see data relevant to their work
- Regular review of data handling procedures and security policies
- Incident response procedures for quickly addressing any security concerns
Despite our best efforts, no security system is completely foolproof. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking to address the situation.
Data Retention and Deletion
We don't keep your data forever. Our retention practices balance your privacy with legitimate business needs and legal requirements.
Project Data
Testing data and project files are typically retained for three years after project completion. This allows us to provide ongoing support and reference previous work if needed for future projects.
Communication Records
Email correspondence and meeting notes are kept for five years to maintain a complete project history and support any warranty or follow-up services.
Financial Information
Payment records and invoices are retained for seven years as required by Taiwan business regulations and tax requirements.
Automatic Deletion: When retention periods expire, we automatically delete data unless you've requested extended retention for specific business purposes. You can also request early deletion of most data types.
International Data Transfers
While DevNetixa operates primarily in Taiwan, some of our technology partners and cloud services operate internationally. When your data crosses borders, we ensure it receives appropriate protection.
We only work with international partners who provide adequate data protection safeguards and have established legal frameworks for protecting personal information. All international transfers are documented and comply with Taiwan's requirements for cross-border data sharing.
If you have concerns about international data transfers for your specific project, please discuss this with us before we begin work. In many cases, we can accommodate requests to keep data within specific geographical regions.
Changes to This Policy
As our business evolves and privacy regulations change, we may need to update this policy. We don't make changes lightly – any modifications reflect genuine changes in how we handle data or legal requirements we must follow.
When we make significant changes, we'll notify existing clients by email at least 30 days before the changes take effect. For minor clarifications or updates that don't affect how we use your data, we'll simply update the "Last Updated" date at the top of this policy.
We maintain an archive of previous policy versions, so if you need to reference older terms for any reason, just ask and we can provide them.
Privacy Questions and Contact
DevNetixa Data Protection Team
411, Taiwan, Taichung City, Taiping District, Dongping Rd, 469號1樓
Phone: +88662228813
Email: info@devnetixa.com
We typically respond to privacy inquiries within 48 hours on business days.